IT in your business : Do you have customers or partners?

Source: IT in your business: Do you have customers or partners?

Really, most IT organizations need to make a decision on how to serve the people that depend on them for service and decide how they really want to interact with them. There is not a single right or wrong answer, but you can’t choose both. The method you choose really depends on your own overall organization and how you feel you can best serve them.