Want “More Tech” to assist your job? Here is how to get it…

Want “More Tech” to assist your job? Here is how to get it…

by Jeanavive Janssen aka the NetworkGirl

Are you an employee who wants “More Tech” to assist your job? Here are a few tips on how you can effect change as an employee or perhaps you are an outside influence with a Tech product/SAAS you want to have championed?…the stakeholders aren’t always the same.

Who are the stakeholders in the Tech Decisions? What do you need to know to champion the Tech you want?… (this eg. Is for SAAS that effects the sales team)

  • The CEO – needs the big picture info if a large company and not a user.
  • Who is in charge of the Budgets? Finance/Accounting? They will need to know; what are the costs, initiation fees, monthly fees/user fees, cancellations terms/costs….
  • The sales staff who will use the software – how does it help them?
    • What other team may be effected by implementation? Eg. Marketing?
  • The VP of Sales – They will need to know; what kind of reporting, or service does it offer them to increase productivity and support of their teams?
    • Who else will need reporting or access?
  • Who will do the training/implementation – is it you?
    • Does your company have a division that does the training?
    • Do you have an IT* department that can do training?
    • If not, who is a stakeholder prepared to learn and train? Is it you?
    • How much time is truly needed to implement? Who can be effected if implementation is delayed or the team doesn’t learn it quick enough?
  • Do you know what IT* means? (if not, we may need to take a big step back, and the first questions should be are you Tech Savvy?..if, yes, keep reading)
    • Do you have an inhouse IT department? are they employees or contractors?
    • Are they too busy fixing printers?
    • Are they the type to embrace more work?
    • Or are they early adopters and want to be a head of the curve in tech?
      • They will need to know, quality assurance issues, debugging, scalability, programming language security, and so much more – your tech will need to talk to their tech.

If you do have an IT department you will need to get to know how they function before you align the users, the IT can be your ally or hold up the process if there is a lot of work on their end to launch the new SAAS.

Take a walk to their department one day (are they even onsite?). Don’t engage just investigate…don’t make any sudden movements and scare them off.

If it is a small department or a contractor they may not have the time to embrace ideas that have not been handed down by C-Level.   If it is an in-house IT department with tech adopters they may be more inclined to assist.  Do not try to work this change thru IT first but be aware of how it effects them in the long run, when it does get past down from the top, they could be the final cross-check as the experts in their field and they could “stone-wall” it. Most often companies selling SAAS will work the IT department first but there still has to be a real good reason for them to care to make a change; and that is where the users buy-in is important.

If you don’t have an IT department and if the SAAS guarantees plug and play (with a certain amount of internet bandwidth to users), you may find that aligning the users and getting their buy-in influence over the CEO for the Tech change may be an easier process.

If you are the champion of the Tech align yourself with a good partner on the Tech side before you go in the ring, they need to make it easy for you to understand the big picture, the bottom-line and ROI.   If you are not getting what you need from your assigned sales person at the company – not just an “order taker”, ask for them to supply additional people who may be able to break it down in a different way so that you understand completely what you are championing. Also, are they prepared to take on the IT Dept.? with your groundwork you will be able to provide insight how they function.

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Apps/SAAS that are worth Championing!

 

 

 

#NetworkGirl: What the PBX? @!*

What the PBX? @!*, you may hear some rumblings from those guys in tech or glaze over when you see PBX, and mix it up with PBS when it reminds you that you haven’t had time to watch Downton Abbey…and progress to start to think what happened to your work/life balance?…

PBX is a part of that answer… Perhaps you don’t work for those perk companies who offers unlimited time off (but it isn’t all roses at those companies either)… A PBX can allow you to do your job wherever you are, so you really don’t need to take all that time from your job!

Example Day with the Magic PBX:

Working for a MadMen #NetworkGirl Working for a MadMen #NetworkGirl

  • Your MADMEN boss out “hitting balls”
    You’ve been given strict instructions on how to manage his calls, specifically his wife…
  • You get a call from your daughter, your ex can’t get out of work to pick her up from Ballet, he says it is a very important call… You can’t believe of all days this happens, but you have PBX!
  • Log-on quickly to your admin panel and set the office calls to seamlessly transfer to your cellphone, they won’t know they aren’t calling your desk phone (they legacy phone)…be sure to keep a ear piece in the car, don’t want to get a ticket! Phew, now relax and go about living and taking care of your family…
  • RING RING, it is your boss’s wife calling! (make sure your PBX, has and is set-up for Caller-ID) …Breath, picked it up in your professional voice and take it from there… oh, yes, MRS. MADMEN, it is an emergency! certainly I will get him for you, please hold the line…your heart races, no worries you already put him in your Quick-Dial list, time for a CALL FLIP (and fingers crossed he is done “hitting balls”).
  • You have your daughter in the car, you need to get back to the office and wrap up, your boss calls your office line (and reaches you on your cel. in the car)…he thanks you for the call, doesn’t know how you managed it, that she didn’t realize he wasn’t in the office but thanks you…she is on her way to the hospital to have their baby, he starts rambling a list of things for you to do, you can’t write anything down…you get back to your office, he is still talking, you need to free a hand, so you CALL FLIP back to your desk phone…he is still going but there is no way to remember everything he said prior…you get off the phone, and realize you had your “auto call recording” on…you set-up your daughter on your cellphone to play her favorite games and you play-back the recording and SAVE THE DAY, SUPER #NETWORKGIRL.

PS after work call your ex, the CEO of XYZ company and ask him why they don’t have PBX, no excuses why he can’t take care of family and business.

Was that a good laugh, take some more laughs home tonight, buy this:

Inspired?

Now, what, how do I get one of these PBX things, it sounds awesome!   Well, the Elephant in the room needs to be addressed, the LEGACY PHONE, stay tuned for more:

Meet your Elephant!

#NetworkGirl Legacy Phones and PBX communications Telecom RingCentral

Wikipedia Definition of PBX: (you can just call it awesome for short!)

A PBX (Private Branch Exchange) is a system that connects telephone extensions to the Public Switched Telephone Network and provides internal communication for a business. An IP PBX is a PBX with Internet Protocol connectivity and may provide additional audio, video, or instant messaging communication utilizing the TCP/IP protocol stack.

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